When you complete placing an order on our website, you get a confirmation notification on the screen. You can login and verify the order on the Order History page. If any issues with the order you can write an email to firstname.lastname@example.org The operations team will contact you through the mobile number provided to confirm the delivery requirements such as order details, delivery location, time, etc. The operations team will confirm the possible time of delivery based on the order pipeline, location of delivery, and other reasons. If there are any issues with the required conversation, you can write an email to email@example.com to register your complaint. The order will be delivered to the mentioned address in the order. If there is no one to receive the order, your product may be returned and no refund will be made. We offer the best price including delivery charges as mentioned in the order, and hence not much room is available for operational challenges such as non-availability of customers at the time of delivery or inaccessible locations. Any delays due to unavoidable reasons such as roadblocks, lockdowns, traffic, flooding, etc will be communicated to the customer at the time of delivery if the delivery team sees any possibilities of delivery delays. If any issues with the delivery made, you can write an email to firstname.lastname@example.org to register your complaint. The delivery slot will be mutually agreed upon by the customer and operations team of The Cake Point. We deliver to all locations in Chennai and Pondicherry. If for any reason, a particular area is non-serviceable due to distance from the nearest outlet or factor, the same will be communicated to the customer at the time of gathering requirements. If the customer is not interested to pay additional delivery charges, then the customer can cancel the order and request a full refund. If there are any issues with the delivery or order confirmations, you can write an email to email@example.com to register your complaint. We are enhancing the site to provide more notifications and status on order fulfillment, which will be available in the future.
Based on the delivery distance, the delivery time will vary. If the distance is around 1 km, we can deliver the order within 1 hour. Since we have 11 branches overall in Chennai and 2 in Pondicherry, we cover all the areas. Hence, the delivery time will not be bothersome for your last-minute orders too.
You can give us a call @ 9881313898 or email us at firstname.lastname@example.org , to place your customized cakes orders. Cakes of any size, flavor, and design can be done. We request you to inform us 24 hours in advance, to prepare the cake.
You can place your orders from 09:30 AM to 09:00 PM. If an order is placed out of delivery hours, the order will be delivered at the earliest delivery hour.
A 100% refund will be issued if the order is cancelled from the customer’s side, only if it is before our team starts preparing the order, else 50% refund will be done. If an order is cancelled from our side due to unavailability or delivery issues, a 100% refund will be done.