What if the recipient is not available when the delivery person reaches there? Will you re-attempt delivery?
Kindly note that The Cake Point cannot be held responsible if we are unable to reach or find the customer at the time of delivery. In such instances, we reserve the right to cancel the order, and unfortunately, we would not be able to provide a refund. Your understanding is appreciated.
How fast is the delivery? How much time is taken to perform the delivery?
Our regular delivery time is 2-3 hours. However, please note that this is the maximum time frame, and you may receive your order sooner. Experience the convenience of same day delivery with our bakery.
Can I choose my delivery time?
Yes, you can choose your preferred delivery slot. Each slot is 1 hour. We deliver from 10 am to 8 pm.
Is the delivery free?
Yes, our delivery is completely free. The price you see on the product page is your final billing price.
Can I modify my order?
We regret to inform you that once an order is placed, modifications are not possible. If you wish to request a modification, you may reach out to us through the following contact details: Phone: +91 9884800055 Email: email@example.com. However, please note that we cannot guarantee that your request will be accepted and fulfilled. We appreciate your understanding in this matter.
Can I cancel my order?
- If you have chosen Cash On Delivery as the payment method for your order, you can cancel it by reaching out to us through the following contact details: Phone: +91 9884800055 Email: firstname.lastname@example.org - If you have made a prepaid payment for your order (online payment), unfortunately, we are unable to provide a refund in case of cancellation. You may contact us via phone or email to request cancellation. - We discourage order cancellations to avoid food and time wastage. If you have already paid online but wish to cancel, we kindly request you to consider receiving the order later or delivering it to an alternate address, such as a friend, neighbor, or relative. This way, the cake will not go to waste, and your money will be utilized. You can reach out to us via phone or email to make this request.
Refund & Return policy
When will the Refund amount get credited to the original mode of payment?
For refunds requested online, the amount will be promptly credited back to the original payment method used during the order placement. If your bank or payment wallet supports instant refunds, you can expect the amount to be credited within 24 hours. In cases where instant refunds are not available, please allow 7-10 working days for the amount to be processed and credited.
Date or time of delivery/ has lapsed, when will I get my order or refund?
Our utmost commitment is to deliver your order to your loved ones within the chosen time slot. However, in rare instances where we may not be able to fulfill this commitment, please reach out to our dedicated customer support team. They will promptly assist you with any concerns you may have regarding your order and provide you with a solution.
What if my order is damaged/not as expected/different?
In that case, you can right away inform us at email@example.com or call us at 9884800055. Our dedicated support team will have a look at it and get back to you with a solution within 24 hours.
What is the "Refund Policy" of The Cake Point?
Here at The Cake Point, we take immense care and responsibility in delivering our orders in perfect condition and at the right time, precisely aligned with our customers' requirements. If there is anything wrong with your order (damaged, different, or defective), You can reach out to us through the following contact details: - Phone: +91 9884800055 - Email: firstname.lastname@example.org Our customer service team will investigate the situation and assist you with a refund or replacement as needed. Remember, we are with you until you are completely satisfied with our service.
I don’t want to disclose my personal information to the recipient. Is this possible?
To ensure the element of surprise, we value the significance of maintaining confidentiality. When you order online, simply enter 'Anonymous' in the name section, and rest assured that your name will not be disclosed to the recipient.
How do I know whether my gifts can be delivered to the address of my choice?
Our team ensures that we commit to services that we can deliver, including specific delivery time slots. We are dedicated to fulfilling our promise of delivering your cake to the right recipient at the right time. Rest assured, if you can select a delivery option for your chosen address during the ordering process, it means that we can deliver your gift to that address.
Can I place a gift order at my friend’s address?
Yes, you can. We provide free home delivery to any address in Chennai, Pondicherry, and Arakkonam and Sholinghur. During the ordering process, you can provide the recipient's contact number for the delivery person to coordinate with them. If you want it to be a surprise, please let us know in advance (please ensure that the recipient is available to accept the order at the time of delivery).
How to order custom or theme or designer cakes?
We offer completely customizable cakes. You can have cakes of any size, flavor, or design made and delivered. To place an order for custom cakes, please contact us at email@example.com or call us at 9884800055. We will be happy to assist you in creating the perfect custom cake for your special occasion. Experience endless possibilities with our best custom cake online service.
Placing an order
What is the delivery process?
As soon as an order is placed, our support team is notified and the details are forwarded to the cooking team. The order gets prepared and packed for the delivery person to deliver your online cake order at your doorstep in your selected delivery slot.
Is there a minimum order amount for placing a cake order?
We do not have a minimum order requirement. Our cakes start at Rs.249, and we offer the convenience of free cake delivery with no minimum order requirement & no delivery charge. You can select and order any product without any limitations.
What is the maximum size of the cake I can order?
You can place cake orders up to a maximum of 10 kgs of weight. If you are requiring more than that, please contact us at firstname.lastname@example.org or 9884800055
Signatures and best selling of The Cake Point?
Signatures: Rasamalai cake, Death by Chocolate cake, Opera cake Best Selling: Black Forest cake, Rainbow cake, Red Velvet cake
Can I Send A Message Or Wish Along With A Cake?
Yes, any message can be displayed on the cakes. Be sure to mention the same while placing your order. If there are any corrections, you can reach us @ email@example.com or 9884800055.
How to place a cake order?
- Choose product/products from the website. - Proceed to log in by entering your phone number (or create an account if you don't have one; an account is mandatory to place orders). - Add items to the cart once logged in. - Enter your delivery address. - Choose your preferred payment method (cash on delivery/prepaid). - Place your order. - Wait for the arrival of your freshly baked cake, which will be delivered right to your doorstep.
How do I track the order?
Once an order is placed, our support team is immediately notified and forwards the details to our cooking team. The order is then prepared, packed, and delivered to your doorstep within your chosen time slot. If you want to know the exact status or place a request to prepone or postpone the delivery, You can reach out to us through the following contact details: - Phone: +91 9884800055 - Email: firstname.lastname@example.org
What are the cake shapes available?
We provide cakes in square, circle, and heart shapes to cater to our customers' preferences.
Do you have eggless cakes?
Yes, we offer completely eggless cakes. Our eggless cakes are available in either chocolate or vanilla flavor and are completely vegetarian friendly. Enjoy the convenience of door-to-door online eggless cake home delivery from our bakery.
What is a fresh cream cake?
A fresh cream cake is covered and filled with whipped fresh cream, which is made by whipping heavy cream and adding sugar to create a light and fluffy texture.
What is a buttercream cake?
A buttercream cake is covered and decorated with buttercream frosting, which is made by combining butter and powdered sugar to create a rich and creamy texture.
What is the difference between a fresh cream cake and a buttercream cake?
A fresh cream cake is frosted with whipped cream, offering a light and fluffy texture. It requires refrigeration and is best enjoyed fresh. On the other hand, a buttercream cake is frosted with buttercream icing, which has a smooth and creamy consistency. It holds up well at room temperature and offers a rich and buttery taste.
How do you calculate GST?
Our GST is 18%, and it is included in the cake price. The displayed price on the product page is your final billing price.
What if the amount is debited but the order is not placed?
In case the order is not confirmed, but the amount is debited from your account and the payment is not received by us, an auto refund will be issued within 24-48 working hours.
What are the modes of refund available after cancellation?
Your refund will be credited to your original payment method if you paid for your order online.
What payment methods can be used?
The Cake Point offers a wide variety of payment options, including credit cards (Visa, Master, Maestro, American Express), debit cards (Visa, Master, Maestro), internet banking (for domestic accounts), and various wallets such as Paytm, Google Pay, Mobikwik, and more.
Do you provide a Cash on Delivery (COD) option?
Yes, we do provide a Cash on Delivery (COD) option.
What is My Account?
Registering for the My Account service is free and allows you to store your personal information for faster ordering in the future. Once you have registered with us, you can sign in using your phone number and OTP. We provide you with an address book and a log of your previous orders.
Can I remove products from my Cart?
Yes, if you want to remove a specific product from your Cart, click on 'Manage Your Cart'. You will see all the products in your Cart, and next to the item you wish to remove, click on the 'Remove' button.
Is it necessary to have an account to shop?
Yes, you need an account to place an order, but you can browse our product catalog without creating an account.
Blogs & Journal
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